COVID-19 Response: Community Resources

GET HELP

Our United Way has compiled an ever-evolving list of resources available to community members seeking relief after being impacted by the implications of COVID-19. 

Links to Stay Up-to-date

National 

Centers for Disease Control and Prevention (CDC)

Texas

Texas Department of State Health Services 

El Paso

Department of Public Health

General 

2-1-1 

As with any community resource related question, Texans with questions about COVID-19 can dial  2-1-1 or (877-541-7905 if calling from a cell phone) and select menu option 6. 

United Way of El Paso County- El Paso United Family Resiliency Center

The El Paso United Family Resiliency Center (FRC) is a place of healing and support dedicated to serving as a resource to those directly and indirectly impacted by the August 3, 2019 tragedy. The FRC offers resource navigation and referrals, non-traditional therapies and programming, peer support groups, education and outreach.

Due to COVID-19, we are taking precautions to protect our community and our participants. We are not accepting visitors at this time, however our navigators will still be able to assist via phone.
Phone: (915) 775- 2783
Address: 6314 Delta Dr. El Paso, TX 79905
Website: https://www.elpasounited.org/

Rent and Utility 

El Paso County General Assistance

El Paso County's General Assistance Program assists individuals with paying rent, mortgage, utilities, prescription medications of El Paso County residents by providing emergency financial assistance, utility assistance and cash grants. Free service.

Phone: (915) 546-8150
Address: 6314 Delta El Paso, TX 79905
Email: CSGA@epcounty.com
Website: https://www.epcounty.com/famcom/generalassistance.htm

Project Bravo

Affordable rental apartments, counseling services and advocacy for additional affordable housing developments. Other services provided include first-time home buyer counseling, money management, pre-purchase counseling, post-purchase counseling, financial literacy classes and information and referrals on reverse mortgages.

Project Bravo is complying with the City of El Paso’s Shelter in Place orders. However, people interested can be assisted over phone between 8:00 a.m. to 1:00 p.m. Applications may be mailed or faxed to your neighborhood center or apply through email at apply@projectbravo.org

Secure mail boxes are located in all of the center for applicants to drop off copies of required documents 

Centers are located in the following addresses:

  • 2000 Texas Ave., El Paso, TX 79901
  • 7000 5th St., Canutillo, TX 79835
  • 8815 Dyer St., El Paso, TX 79904
  • 1401 Whitetail Deer, El Paso, TX 79938
  • 8908 Old Country Dr., El Paso, TX 79907
  • 13680 Socorro Rd., San Elizario, TX 79849
Phone: (915) 562-4100
Email: contact@projectbravo.org
Website: https://www.projectbravo.org/

American Red Cross

American Red Cross provides assistance with disaster response, emergency food, temporary shelter and navigation services. American Red Cross helps individuals with smoke alarm installation, mental health assistance, financial assistance and health services.

Phone: (915) 592-0208
Address: 3620 Admiral St. El Paso, TX 79925
Website: https://www.redcross.org/local/arizona-new-mexico-el-paso.html

AT&T, T-Mobile, Verizon

Phone service companies that are providing some form(s) of relief for their customers. Additional providers may be offering relief. Call your phone provider for more information.

Food & Grocery Shopping 

Grocery Shopping for Vulnerable At-Risk Customers

El Paso and Las Cruces area stores are accommodating seniors and vulnerable at-risk customers by reserving special morning hours.

  • Albertson’s: Tuesday and Thursday from 7 a.m. to 9 a.m.
  • Target: First hour of shopping every Wednesday.
  • Walmart: Every Tuesday for one hour before the store opens.
  • Vista Supermarket: 6:30 a.m. to 7 a.m. every morning.
  • Dollar General: First hour of operations each day.
  • Whole Foods: One hour before the store opens each day. 

UTEP Food Pantry 

UTEP Food Pantry offers support and assistance to UTEP students who are dealing with food insecurity. Food insecurity refers to having limited food available, including a reduction in the quality, safety or variety of food or ability to acquire food in a socially acceptable manner. Student must bring their Miner Gold Card to access the pantry. Call the Dean of Students Office for a special appointment. Hours are form 10:00 a.m. to 3:00 p.m.

Phone: (915) 747-5548
Website: https://www.utep.edu/student-affairs/foodpantry/

Walmart Grocery Pick-up

Provides 13 free Walmart grocery store pick-up locations. Open to the public who live in the service area. 

Walmart El Paso, TX Neighborhood Market #6813 
Address: 3590 N Zaragoza Rd El Paso, TX 79938
Phone: (915) 342-9866

Walmart El Paso, TX Supercenter #964
Address: 9441 Alameda Ave El Paso, TX 79907
Phone: (915) 242-7766

Walmart El Paso, TX Supercenter #5947
Address: 5631 Dyer St El Paso, TX 79904
Phone: (915) 242- 7633

Walmart El Paso, TX Supercenter #1015 
Address: 7555 N Mesa St El Paso, TX 79912
Phone: (915) 833-1335

Walmart El Paso, TX Neighborhood Market #4105
Address: 101 E. Redd Rd El Paso, TX 79932
Phone: (915) 206-6139

Walmart El Paso, TX Supercenter #500
Address: 4530 Woodrow Bean El Paso, TX 79924
Phone: (915) 208-0225

Walmart El Paso, TX Super Center #2201 
Address: 7101 Gateway Blvd W El Paso, TX 79925
Phone: (915) 540-2619

Walmart El Paso, TX Supercenter #2612
Address: 1850 Zaragoza Rd El Paso, TX 79936
Phone: (915) 249-0002

Walmart El Paso, TX Supercenter #3763
Address: 12236 Montana Ave El Paso, TX 79938
Phone: (915) 487-8440

Walmart El Paso, TX Neighborhood Market #4366
Address: 951 N Resler Dr El Paso, TX 79925
Phone: (915) 540-2619

Walmart El Paso, TX Supercenter #5717
Address: 7831 Paseo Del Norte Boulevard El Paso, TX 79901
Phone: (915) 401- 5394

Walmart El Paso, TX Neighborhood Market #6587
Address: 10840 Martin Luther King Jr. Bo El Paso, TX 79934
Phone: (915) 249-0020

Walmart El Paso, TX Neighborhood Market #7229
Address: 1110 Sunland Park Drive El Paso, TX 79922
Phone: (915) 540-2789
Meal Distribution 

El Pasoans Fighting Hunger Food Bank Mega Pantry Distribution Drive-Thru

These Mega Pantries will distribute 10 a.m.-2 p.m. Monday through Friday. Except Kelly Center for Hunger Relief hours are Tuesday-Friday 10am-2pm and Saturday 9am-12pm.

  • Northeast: Katie’s Pantry | 4801 Sun Valley| El Paso, TX 79924
  • Lower Valley: Camino de Vida | 7822 San Jose Rd | El Paso, TX 79915
  • East El Paso and Surrounding Communities:
  • El Pasoans Fighting Hunger Food Bank | 9541 Plaza Circle | El Paso, Texas 79927
  • West: Abundant Living Faith Center West | 7100 N. Desert Blvd. | El Paso, TX 79911
  • Central: Kelly Center for Hunger Relief | 915 Florence | El Paso, TX 79902
Phone: (915) 298-0353
Website: www.elpasoansfightinghunger.org  

Senior Nutrition Program 

Meal Distribution at Senior Centers to Continue for Qualifying Senior Residents Action to Protect Public from Evolving COVID 19 - until further notice. Meals are distributed every Tuesday, form 10 a.m. to noon, at all City Senior Centers for seniors enrolled in the El Paso County Senior Noontime Meal Program. Call (915) 546-8167 to register for home delivered meals only. To be eligible for this program a person must be 60 years of age or older and a person with disabilities. For home-delivered meals, must a be home-bound or disabled. To register for a meal at any of the 20 centers, must complete an Assessment Form for eligibility determination and must complete one each year for continued eligibility.

Centers:

Carolina (Happiness) Center
Address: 536 N. Carolina El Paso, TX 79915
Phone: (915) 212-0435

Eastside Center
Address: 3200 Fierro Dr. El Paso, TX 79935
Phone: (915) 212-2070 

Friendly, McCall, Memorial Center
Address: 901 Virginia St. El Paso, TX 79902
Phone: (915) 212-0127

Grandview Center
Address: 3134 Jefferson Ave. El Paso, TX 79930 
Phone: (915) 212-0571

Hilos De Plata Center
Address: 4451 Delta Dr. El Paso, TX 79905
Phone: (915) 212-0410

San Juan Seville Center
Address: 5701 Tamburo Cr. El Paso, TX 79905
Phone: (915) 212- 0486

South El Paso Center
Address: 600 S. Ochoa St. El Paso, TX 79901 
Phone: (915) 212-0574

Wellington Chew Center
Address: 4430 Maxwell Ave. El Paso, TX 79904
Phone: (915) 2120423

Memorial Senior Center
Address: 1800 Bryon St, district 2 El Paso, TX 79930-5104
Phone: (915) 212-0319

Pavo Real Senior Center 
Address: 9311 Alameda Ave, District 6 El Paso, TX 79907
Phone: (915) 212-0476

Polly Harris Senior Center
Address: 650 Wallenberg Dr. District 8 El Paso, TX 79912
Phone: (915) 212-0733

Texas Students MealFinder Map 

Map allows Texas parents to locate local education agencies (LEA) facilities serving meals in their communities and will include the address of each facility as well as the days & times meals will be served. 

Website: https://tea.texas.gov

El Paso ISD

The El Paso Independent School District will begin the distributionof meals for children who may be impacted by school closures throughout the El Paso region. The free breakfasts and lunches will be available to any child ages 1-18 regardless of their enrollment status with the District. EPISD will provide take-home meals for students at 50 school sites throughout the District in a drive-thru setting. No dining will be allowed in the cafeteria in order to practice social distancing recommended by health officials. Take-home lunches and breakfasts for the next day will distributed be from 11 a.m. to 1 p.m. during the emergency preparedness weeks of March 23-27 and March 30-April 3. The sites will distribute breakfast from 8 to 9 a.m. on Monday, March 23, only. Please note that one lunch and one breakfast will be provided per child and that each child who receives a meal must be present at the time of distribution.

Website: https://www.episd.org/cms/lib/TX02201707/Centricity/Domain/5616/032020.PRESS.Meals%20Start%20Monday.pdf

Canutillo ISD

The Canutillo ISD emergency preparedness Child Nutrition program will offer bus delivery and curbside pickup of breakfast and lunch to children ages 18 and under, Monday through Friday beginning March 23. Free breakfast and lunch will be provided to any child, regardless of their enrollment status in the district the weeks of March 23-27 and March 30-April 3. The meals will be to take home. No dinning will be allowed in the schools. We strongly encourage your child be present to receive the meal. 

Website: http://www.canutillo-isd.org/cms/One.aspx?portalId=52997&pageId=49823516

Clint ISD

Clint ISD will provide breakfast and lunch service March 23-27 and March 30-April 3 from 11:30 a.m. to 1:00 p.m. at all schools in Clint ISD to pick up and take home. Clint ISD buses will also stop at specific locations to drop off meals. 

Website: https://www.clintweb.net/Page/5642
Phone: (915) 549-2089 

Anthony ISD

Drive through pick up meals will be available at various locationsBreakfast and Lunch will be served together between 9 a.m. to 11 a.m., March 23 and April 3, for children ages 18 years and younger. Child must be present.

Fabens ISD

Breakfast and Lunch will be served from March 23 to April 3 to students and children younger than 18. Breakfast from 7:30-9 a.m. and lunch from 11 a.m.-1 p.m.at Fabens High School. 

Website:https://www.fabensisd.net/site/default.aspx?PageType=3&DomainID=4&ModuleInstanceID=559&ViewID=6446EE88-D30C-497E-9316-3F8874B3E108&RenderLoc=0&FlexDataID=2209&PageID=1

San Elizario ISD

Grab-n-Go from March 23, 2019 - April 3, 2020. Breakfast 8 a.m. - 9 a.m. Lunch 11:30 a.m.-12:30 pm at Garcia Enriquez Middle School.

Website: https://www.seisd.net/departments/nutrition_services

Transportation

El Paso Local Transit (Sun Metro) Free Rides

Sun Metro will be waiving all bus fares starting Sunday, March 22, 2020. Effective Wednesday, March 25, 2020, Sun Metro will implement service modifications in response to COVID-19. The service modifications will remain in effect until further notice. Streetcar service is suspended until further notice. All passengers will board and exit buses through the rear doors. Boarding exceptions will be made for riders who have accessibility needs and require the use of the drop-down ramps located at the front doors. All passengers are encouraged to leave two empty seats between themselves and others.

Website: www.sunmetro.net

Employer & Small Business 

Texas Workforce Commission Tele-Center 

Individuals and employers can find resources regarding unemployment and benefits. People can apply for benefits either online at Unemployment Benefits Services (UBS) or by calling TWC’s Tele-Center at 800-939-6631 from 8 a.m.-6 p.m., Monday through Friday. Due to high call volumes and hold times, TWC is encouraging people to use the online claim portal (UBS).

Phone: 1-800-939-6631
Website: Job Seekers | Employers

Internet Access 

Internet for Students

West Central Texas response to COVID-19 provides information on free internet service to households with K-12 and/or college students who may be displaced due to school closures, and who do not currently have home internet access. 

Website: www.alticeusa.com/news/articles/feature/corporate/altice-usa-brings-free-broadband-k-12-and-college-students-during-coronavirus-pandemic

YMCA

YMCA is offering free Wi-Fi to meet the needs of the El Paso Community. YMCA is following social distancing guidelines—for connection people can park at any of the three branches and access the internet. To access the Wi-Fi connection enter the following password: epymca9622#

YMCA branches are located in the following addresses:

Westside Family YMCA
7145 N. Mesa, El Paso, TX 79912

Loya Family YMCA
2044 Trawood, El Paso, TX 79935

Bowling Family YMCA 
5509 Will Ruth El Paso, TX 79924

Mental Health

Texas Health and Human Services Commission

Texas Health and Human Services has launched a statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to COVID-19. People can call the statewide support line 24 hours a day, 7 days a week toll- free at 833-986-1919.

Substance Abuse & Mental Health Services Administration Disaster Distress Helpline

Anyone experiencing emotional distress due to a natural disaster or other widespread traumatic events, such as: incidents of mass violence, community unrest, or infectious disease outbreaks.

Phone: 1-800-985-5990 | Text “TalkWithUs” to 66746 | Text “Hablanos” to 66746

Emergence Health Network

Counseling services, Cognitive behavioral therapy, trauma focused therapy, Eye-movement desensitization and reprocessing therapy, Cognitive processing therapy, Play therapy, Parent-child interaction and peer support groups. Reduced cost. Medicaid and Medicare accepted. All visitors, clients, employees, etc. will have their temperature checked prior to being authorized to enter any EHN location. To make an telephonic appointment please call (915) 242-0555.

Phone: (915) 887-3410
Address: 201 E. Main St. El Paso, TX 79901
Website: https://emergencehealthnetwork.org/

Faith United Methodist Church

Offering spiritual based counseling on appointment basis. Food pantry every 3rd Saturday of the month. Will not stop during COVID-19.

Phone: (915) 566-1654
Address: 3500 Pershing Dr. El Paso, TX 79903

Steven A. Cohen Military Family Clinic at Endeavors

The Steven A. Cohen Military Family Clinic will continue to operate to serve all Veterans (pre and post 9/11 Veterans), family members of Veterans, and family members of active-duty service members. This includes any person who served in the U.S. Armed Services (including the National Guard and Reserves) regardless of role or discharge status at low to no cost.

During this time, Cohen Clinics at Endeavors are operating via telehealth appointments. Telehealth, offers face-to-face video therapy that addresses everything from depression, and anxiety, to post-traumatic stress, sleep problems, adolescent behavioral issues, relationship and family stress, and more.

The clinics use a private, HIPAA-compliant video conferencing software to ensure confidential services. Telehealth is easily accessible through a smartphone, tablet, or computer.

Phone: 833-286-8387 or (915) 320-1390
Email:  EPclinic@endeavors.org
Website: https://www.endeavors.org/programs/onlinetherapy/
 
HOW TO HELP 

In effort to support the El Paso community during the uncertainty posed by COVID-19 (coronavirus), United Way of El Paso County has partnered with several entities to ensure local nonprofits and the populations they assist continue to have access to much-needed services. Below are several ways individuals can make a difference through donations of time and treasure. 

El Paso COVID-19 Response Fund 

The Paso del Norte Community Foundation has established the El Paso COVID-19 Response Fund in partnership with the United Way of El Paso County to support nonprofit organizations serving the most vulnerable in our community - including the homeless and elderly populations.

Donate

Senior Fund 

The Senior Fund is a partnership between the Area Agency on Aging, the El Paso Times and United Way of El Paso County to help local seniors in need. All donations made to the Senior Fund go toward covering costs that cannot be covered by the Area Agency on Aging or any other social service organizations. Items purchased include: 

  • Dental Services (Dentures, Dental procedures)
  • Hearing Aids
  • Medications
  • Medical Equipment (Walkers, Wheelchairs, Canes)
  • Home Modifications (Shower Conversions, Door Widening, Ramps, etc.)
  • Other Requests as Needed

Donate

United Way Community Impact Fund 

Gifts made directly to the Community Impact Fund allow United Way to lead and fund more than 50 diverse local programs by a strong network of 25 local nonprofits. These programs focus on at least one of United Way’s four impact areas – education, basic needs, health and financial stability. During this critical time, support of the Community Impact Fund promotes the longevity of essential programs and reinforces the health of nonprofits currently working under demanding conditions to continue services for clients.

Donate

For more information on any of these funds, please contact our Community Impact Assistant Director, Margaux Dalbin at (915) 533-2434 ext. 242. 

Building Volunteer Capacity 

We are currently working to support volunteer sign-up for the El Pasoans Fighting Hunger Food Bank to build the capacity needed to sort and package food boxes. These boxes are meant for the elderly and low-income families while senior centers and schools remain closed in order to mitigate the spread of COVID-19. 

Sign up to Volunteer